Afterpay FAQs
FREQUENTLY ASKED QUESTIONS
What is Afterpay?
How do I use Afterpay?
Just shop Berne® and checkout as usual. At checkout, choose Afterpay as your payment method.You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your Afterpay account.
Please note: all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.
Are there extra fees when I use Afterpay?
Is there a minimum that I must spend in order to use Afterpay?
Your cart must exceed $35 in order to use Afterpay at checkout. Your first order may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Berne® are committed to responsible spending and not all orders will be approved.
Is there a limit to how much I can spend on a single transaction using Afterpay?
Can I use Afterpay if I'm an international customer?
Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card) and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.
What products are not eligible for purchase using Afterpay?
How does the payment schedule work?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
Will I be notified when a payment is due?
Can I pay early?
What if I can't pay an Afterpay installment?
You can log in to your Afterpay account anytime to view your payment schedule or update your payment details.
For help with late payments, please contact the Afterpay's Customer Service team at 1.855.289.6014
Can I move or change payment due dates for an order?
When will my items be delivered if I use Afterpay?
How do I return or exchange an item purchased using Afterpay?
Afterpay returns follow our standard return process. Please note, refunds for Afterpay will first be refunded from Berne® to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.